General terms and conditions of sale

Article 1 : Company

LES CLOS VIVANTS is the commercial name of ALYZEES DISTRIBUTION, SARL with a capital of 8 000€ whose head office is located in DIJON (21000), 1 rue Musette.
The company, whose legal representative is Mr. Adrien Tirelli, is registered in the Dijon Trade and Companies Register under the number 453887556.
The intra-community VAT number is FR57453887556.

Director of publication: Adrien Tirelli
Site hosted by : Infomaniak – Ethical host based in Switzerland.

Article 2 : Application of these general conditions of sale

The general conditions presented here apply to any purchase made from the company ALYZEES DISTRIBUTION on its online store via the website To know the conditions of their order, the customer can click at any time, even before placing an order, on “General Conditions of Sale”.
Placing an order implies the full and unrestricted acceptance by the customer LES CLOS VIVANTS to the various clauses presented in these GTC. These conditions thus presented are subject by right in the existing contractual relations between the Customer and the company ALYZEES DISTRIBUTION.
The offers presented by Les Clos Vivants are reserved for private customers and legal entities such as companies, groups and professionals under certain conditions.
The customer declares before validation of his order to have accepted these GTC and consequently, to adhere to them entirely.

Article 3 : Ordering procedure

All orders are placed on the website
The customer builds a basket by choosing the number of products they want. Once their selection is made, the customer validates their basket and their method of payment.
After accepting the GTC, and made the payment, the order is submitted to the validation of the store LES CLOS VIVANTS.
The verification service of the store CLOS VIVANTS is entitled to require from the customer proof of identity and residence as well as extract K-bis, VAT number for legal entities to validate the order. In case of refusal by the customer or non-conformity of the documents, LES CLOS VIVANTS may refuse and cancel the order.
The order is validated by LES CLOS VIVANTS, if it is not validated, the customer will be informed and will be reimbursed for items or services not validated.
An invoice is issued by LES CLOS VIVANTS and available in the “my account” on the site LES CLOS VIVANTS. At the request of the customer, an invoice can be sent by email, or to his billing address. An order confirmation is sent by mail upon validation by LES CLOS VIVANTS.
In accordance with the terms of the law n°80 336 of May 1st 1980, relating to the property reserve, the products remain the property of ALYZEES DISTRIBUTION until the complete payment of the invoices. The customer becomes the owner and responsible for the articles as of the delivery, the transfer of possession being worth transferring the risks.

Article 4 : Method of payment and prices

The payment of the products can be done by bank transfer or credit cards including AMEX.
Payments by bank transfer are subject to the approval of ALYZEES DISTRIBUTION who has the right to refuse this method of payment. A RIB will be sent to the buyer once the request is accepted.

For France, the prices are expressed in Euros (€) and displayed including all taxes (French VAT and all other applicable taxes).
For the other countries of the European Union, the price differs according to the country of delivery of the product and will take into account the local VAT of the country of consumption and the other taxes (excise).
For countries outside the European Union, the price will be expressed without tax and the local VAT of the country of consumption and other import taxes will be paid by the customer upon presentation of the package or before presentation of the products by the local customs representative.
The price indicated on the product sheets is indicated excluding transport costs. On the same product the price can vary according to the quantities chosen. The transport costs vary according to the place of delivery.
The delivery rates applicable when ordering are available on the site.
The company LES CLOS VIVANTS reserves the right to change its selling prices.

Article 5 : Delivery

The customer can choose to :

National delivery : As soon as the order is validated by LES CLOS VIVANTS, the company launches the transport and delivery operations. The delivery of items ordered is made to the address provided by the customer. The delivery information provided by the customer is binding. In case of error or lack of information leading to a defect or lack of delivery, the company LES CLOS VIVANTS will not be held responsible. In case of return for incomplete address, the customer will have the opportunity either to change his address and see the goods reshipped by bearing the new cost of return, or to be reimbursed the order by deducting the initial shipping costs.

Community delivery : For the customer wishing to be delivered in a country of the EU mentioned in the list of countries offered in delivery, as a national delivery, the company LES CLOS VIVANTS is responsible for the delivery of its products.

Delivery to the United States : The transport and the administrative management are entrusted to the MBE Company, which will invoice the customer directly. The customer will receive a payment link by email to pay the shipping and insurance costs as well as additional taxes according to the rules in force in the destination state. This ensures that the customer will receive the most accurate calculation of the shipping costs.

Delivery in the rest of the world : shipments of wines and spirits is subject to compliance with local legislation of destination. The company LES CLOS VIVANTS reserves the right to modify or cancel orders that do not comply with customs regulations and local laws (eg maximum alcohol content, minimum age for the purchase of wine, number of bottles per recipient or per shipment, etc. …). In any case, if a problem of non-compliance was detected, the company CLOS VIVANTS undertakes to inform the customer as soon as possible and to do its best to propose a solution in compliance with the legislation in force. If it is impossible to ship the items to the destination of the buyer, the entire order will be refunded.

Conditions of eligibility for the tax exemption for Swiss residents : The company LES CLOS VIVANTS offers the possibility to Swiss residents to pick up their order at 1 rue Musette 21000 DIJON and obtain a tax exemption.
Orders are eligible for tax exemption with a minimum amount of 175 € TTC purchase and a maximum amount of 1 000 € TTC. Quantities are limited to 15 units per identical reference and to 90L of still wine including 60L of sparkling wine, 10L of spirits and 20L of intermediate beverage. The customer has a period of 6 months from the date of the invoice to return to Switzerland with the goods. The order will be placed on the site tax included and the refund of 20% VAT will be executed as soon as the recipient has provided proof to LES CLOS VIVANTS that the goods have been cleared by customs. The refund will be made via the same payment method used by the buyer when placing the order. To facilitate the procedure, the customer may send to LES CLOS VIVANTS by e-mail a copy of an identity document showing the place of residence in Switzerland before picking up the order.

Responsibility for transport : It is the customer’s responsibility to check the contents of the package at the time of receipt and to make reservations if necessary, as follows: on the delivery slip provided by the carrier, in the presence of the deliveryman. And, in all cases, by notifying the company LES CLOS VIVANTS by registered letter addressed to its address of correspondence within 2 days after receipt of the package AND by mail to:
Deadlines : The company LES CLOS VIVANTS promises to make every effort to deliver the products ordered as soon as possible. The deadlines vary depending on the product and the destination of the goods. If in the order, the products have different delivery times, it is the longest delivery time that applies to the entire order.

IMPORTANT: The carrier is responsible for the integrity of the package during delivery. It is the customer’s responsibility to check the contents of the package upon receipt and to make precise and motivated reservations stipulating the damage, if any, by writing them on the delivery slip or the electronic box provided by the carrier. The customer also has the possibility to refuse the package if its integrity has not been preserved.
In all cases, the customer must notify the company LES CLOS VIVANTS within 48 hours after receipt of the package by mail at the following address:
If all the above conditions are met, the company LES CLOS VIVANTS undertakes to offer a reshipment, a credit or a refund to the customer.

Article 6 : Stock and out of stock

In case of stock shortage on a product ordered, LES CLOS VIVANTS undertakes to inform the customer as soon as possible and will offer different alternatives:

Article 6.1 : Corked bottles

In accordance with international practice, the seller is not required to exchange corked bottles.
However, in case of corked bottles the customer must contact the company LES CLOS VIVANTS by phone or by mail. He must then return the bottle (full or almost full) and its original cork with a letter of accompaniment recalling the number and date of order or go directly to the store. A tasting will then be performed by a qualified member of the team. If the latter confirms that the bottle is corked, the bottle will be replaced identically or with the available vintage, or a credit note for the amount excluding VAT of the bottle will be offered to the customer if he/she is not able to come to the shop to collect the replacement bottle.

Article 6.2 : Texts and images

The images present on the website (photos of articles, images, graphics) are the property of ALYZEES DISTRIBUTION. Unless otherwise mentioned or requested, these images cannot be used for personal or professional purposes, even if modified.
The product descriptions, texts and articles present on the website are the property of ALYZEES DISTRIBUTION. Unless otherwise mentioned or requested, any reproduction or use, even partial for personal or professional purposes is not authorized.
The pictures of the products on the website are used for information purposes and do not represent the bottles offered for sale in a contractual manner. Only the indications relative to the product (name, reference, vintage, volume, etc…) present after confirmation of order and indicated on the invoice are valid.
The descriptive texts of the articles on sale on the site are given as an indication. The remarks, opinions, comments, descriptions cited in reference to an article, on sale or to come, engage only its author and cannot constitute in a contractual way an indication relating to the described article. The comments of tasting being of a personal character, we cannot be held responsible for an error of appreciation or interpretation resulting from the presentation of a product by its photo or its description.

Article 7 : Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day when you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
To exercise this right of withdrawal, you must notify us of your decision to withdraw from this contract by means of a statement unambiguous (eg, letter sent by mail or e-mail with acknowledgment of receipt) by mail to the address LES CLOS VIVANTS, 1 rue Musette, 21000 Dijon, France or by email to

You can use the sample withdrawal form but it is not mandatory. Withdrawal form (Please complete and return this form only if you wish to withdraw from the contract) :

To the attention of ALYZEES DISTRIBUTION, 1 rue Musette, 21000 Dijon, France. By Email at
I/ We () hereby notify you / notify you () of my / our () withdrawal from the contract for the sale of the goods () belowOrdered on () / received on ()Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Delete as appropriate.
In order for the withdrawal period to be respected, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period. You must bear the direct costs of returning the goods.

Effects of withdrawal
In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs (with the exception of any additional costs arising from the fact that you have chosen a delivery method other than the cheaper standard delivery method offered by us) without undue delay and in any event no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will make the refund using the same payment method you used for the original transaction, unless you expressly agree to a different method; in any case, this refund will not incur any costs for you. We may defer the refund until we have received the goods and checked their condition.
You are only responsible for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods. In the event that some products have been opened, depreciated or consumed, LES CLOS VIVANTS will have the right to deduct these products from the refund made to the buyer.

Exception to the right of withdrawal
The exercise of the right of withdrawal is excluded for the following contracts:
Contracts for the supply of articles or goods that have been personalized or made to the consumer’s specifications or clearly personalized.
Contracts for the supply of goods that are likely to deteriorate or expire rapidly.
Contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

Article 8 : Loyalty program


You begin to capitalize on your loyalty account for every order placed on the website, as well as in store.
The acquisition scale is 5% of the purchase amount.
Certain items or services do not generate loyalty: transport costs, tasting workshops, packaging, etc. … LES CLOS VIVANTS reserves the right to exclude certain items from the loyalty program.

Your loyalty points can be only be used in the physical store. They cannot be used to pay for shipping, in addition to a promo code, or during promotional periods.
Loyalty generated on the website is automatically added the one generated in physical store. If you are unable to use visit the store, you may exceptionally request a voucher for the amount of your loyalty balance to be used online.

Article 9: Applicable law and dispute resolution

Amicable settlement of disputes between the Professional and the Consumer in accordance with Articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code.
In the event of unresolved dispute between the Professional and the Consumer, the consumer has the possibility of seizing the mediator of consumption. Before seizing the mediator of consumption, the consumer must already have tried to solve his dispute directly with the Professional by a written complaint or have made a complaint according to the terms of the contract concluded with the Professional.
Consumer mediation is an out-of-court settlement of consumer disputes.
If the conditions are met, a consumer mediation will take place according to a precise process and according to the texts in force.
For more information:
To contact the consumer mediator:
Important: Never send defective or disputed items or items for reimbursement to the consumer ombudsman. Never send original documents to the consumer ombudsman. Please make photocopies

The present general conditions of sale are governed by French law. If one of the clauses of the present conditions proves to be null and void, this will not affect the validity or the respect of the present conditions. In case of persistent disagreement concerning these conditions and in the absence of amicable agreement, any dispute will be referred to the competent French courts.

In the event of a refund following a dispute, we undertake to refund the amount agreed with our customer service department without undue delay and no later than fourteen days from the day on which you agreed in writing to the refund with our customer service department. In the event of a refund in exchange for returned goods, we may defer the refund until we have received the goods or until you have provided proof of shipment of the returned goods, whichever comes first. For refunds by credit card, please note that interbank delays may delay the actual credit to your account by a few days.

Article 10 : Data protection

In accordance with the law n° 78-17 of January 6th 1978, relative to Computers, Files and Liberties, you have the right to access, rectify and delete personal data concerning you and which are the object of treatment under the responsibility of ALYZEES DISTRIBUTION. You can exercise this right by contacting our customer service by email at: or by post.
In order to meet the needs of customers and to ensure optimal remote service, the company LES CLOS VIVANTS is required to record certain personal data (name, first name, address). This information is intended exclusively for LES CLOS VIVANTS and is protected.
Payments by credit card are secured by an online payment system with SSL standards. In addition, all banking information that you give us, during your online purchase, are not stored or visible on the Internet. LES CLOS VIVANTS certifies the confidentiality of your data.
More information on our privacy policy page.

Article 11 : Réservation des ateliers dégustation

Confirming the order of a ticket for a tasting workshop or Masterclass via this website constitues a definitive contract. This implies the customer’s unconditional acceptance of the full terms and conditions of sale, which he/she acknowledges having read before validating his/her purchase. security and the start and end times of services. The customer is aware that if these regulations are not respected, access to the tasting will be refused without compensation.

Tickets are nominative and may not be resold at a higher price (law of June 27, 1919). The number of places per transaction may not exceed 6.
No discount is applicable after payment of the order.

Your ticket order is only definitively confirmed once you have clicked on the “PAY MY ORDER” button, and is only binding on Les Clos Vivants on receipt of the e-mail confirming the validation of the order. We therefore invite you to consult your e-mail address.

Tickets are not guaranteed until full payment has been received.
Tickets will only be issued upon full payment of the ticket price and any additional charges.

The ticket(s) and the online purchase confirmation must be checked by the purchaser upon receipt. No subsequent claims will be accepted.
All tickets issued are unique. However, duplicates may be printed in the event of theft or loss, upon presentation of proof of identity, the confirmation e-mail received when the tickets were purchased online, or if it is possible to trace the reservation on the ticketing software. In any case, even in this case, only the ticket holder is entitled to take part in the tasting.

Generally speaking, the methods of obtaining tickets offered online depend on the time between the date of reservation and the date of the event, as well as on the type of ticket chosen and the conditions for obtaining it.

When you receive your tickets, you can either download them onto your smartphone or print them out yourself. Please ensure that the barcode is legible, as partially printed, soiled, damaged or illegible tickets will not be accepted and will be considered invalid.
Each ticket purchased corresponds to an individual seat. Tickets purchased online have a unique bar code. Ticket validity is checked and recorded on arrival. It is impossible to be admitted more than once with the same ticket. Reproduction of tickets is forbidden. Only the first person to present a ticket will be admitted to the event. This person is presumed to be the legitimate ticket holder. It is therefore forbidden to reproduce, duplicate or counterfeit the ticket in any way, or to make it available for such purposes. Keep your ticket in a safe place. Never accept a ticket offered to you by a stranger, as it could be a copy.
The organizer may refuse entry to the event if several prints, reproductions, copies or imitations of an e-ticket are in circulation and access to the event has already been granted to the holder of a print, reproduction, copy or imitation of the corresponding e-ticket. In particular, the organizer is not obliged to check the identity of the person presenting the ticket purchased online, in order to verify that this is the ticket purchaser, or to check the authenticity of the e-ticket insofar as the imitation or copy cannot be unmistakably identified as such at the event entrance control. If the e-ticket holder is refused entry for this reason, there is no right to reimbursement of the price paid.
Les Clos Vivants declines all responsibility for any discrepancies that may occur during the ordering, processing or printing of the e-ticket, unless caused by the company itself, either intentionally or through negligence, in the event of loss, theft or illicit use of the e-ticket printed at home.

The date, place and time of the tasting are indicated on the ticket. Tastings start on time.
Late participants will only be allowed access to the tasting as far as the tasting coordinator is able to accommodate them. Please note: due to the pedagogical constraints inherent in certain tastings, and out of respect for other participants, it may not be possible to admit latecomers, and tickets will not be exchanged or refunded.

The duration of the tastings varies and the time indicated is approximate.
Access to tastings is subject to compliance with the minimum legal age for the tasting of alcoholic beverages in France, i.e. 18. We reserve the right to check the identity and age of participants and to refuse a service if it does not fall within the legal framework, without any refund or exchange of tickets being possible.

No cancellation is possible after payment of tickets by the customer.

If a tasting is interrupted after the first half of the tasting, tickets cannot be taken back, exchanged for another date or refunded.

In accordance with article L 121-20-4 of the French Consumer Code, tickets and inseparable products cannot be retracted by the customer.

For any information or questions, our team is at your disposal during store opening hours by telephone: +33 03 80 30 45 01 or by email: