Privacy Policy
When you browse our website, you may be asked to provide us with personal data. We thank you for your trust and would like to inform you here about the use of your data and your rights.
Purposes of data collection and processing
We collect the data you provide when you place an order or contact us. Required fields are marked as such. The personal data collected on our site is used to process orders and manage business relationships (deliveries, invoices, after-sales service).
In addition, for users who register on our site, we also store the personal data indicated in their user profile. All users can see, edit, or delete their personal information at any time (except their username). Website administrators can also see and edit this information.
Embedded content from other websites
The content on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with this embedded content if you have an account connected to that website.
Recipients of personal data and data transfer
The recipients of your personal data collected on our website are primarily ourselves, for the processing of your orders and customer relationship management.
To enable the execution of the contract between us, we transmit data to our payment method or payment security providers, our delivery providers, and our business partners. The transmission of personal data to these providers only occurs as part of the necessary execution of the contract.
Third parties to whom we may transmit your data:
- CIC Bank – Processing of banking data related to payment
- UPS – Processing of data related to the shipping of our products
- Chronopost – Processing of data related to the shipping of our products
Registration of banking data
To improve your shopping experience, we may offer to store your bank details so that you do not have to provide them for each new order. The legal basis for storing your bank details is your consent. Therefore, your bank details (card number, expiration date, cardholder name) are only stored if you have given your prior consent. We will never store the visual cryptogram located on the back of your bank card. In any case, you can let us know at any time that you no longer wish your bank details to be stored by sending a message to the email address dijon@lesclosvivants.fr, or by going directly to the "my account" section, which is SSL secured. These cards can be deleted at any time. Your bank details will then be erased from our databases.
Cookies
Our website uses cookies. These are small text files stored on your hard drive. This serves to safeguard our legitimate interests in an optimized presentation of our offering, which prevail when balancing the respective interests of the parties.
The cookies used on our website allow us to offer you the following services: wish list, saving your shopping cart, identifying you upon a return visit, and remembering your visits.
Most cookies are intended to enable or facilitate your browsing and are necessary for the operation of our online store. The use of cookies, whether our own or third-party, which are not necessarily necessary for the operation of the website, requires your express consent.
When you visit our website, we obtain your express consent to the placement of certain cookies on your device (e.g., advertising cookies, audience measurement cookies, social media cookies) via a banner on our homepage.
You can express your consent or object to the use of cookies by configuring your connection device accordingly. Each browser differs in how it manages cookie settings. For more information, please refer to your browser's user guide.
Refusing to accept cookies may limit the functionality of our website.
Email prospecting
We send you commercial marketing by email based on the legal basis of your express consent, obtained when you subscribe to the newsletter or when you check the "receive the newsletter" box on the purchase summary page. If you no longer wish to receive commercial marketing by email, you can let us know at any time by sending an email to the following address: dijon@lesclosvivants.fr
After you unsubscribe, we will delete your email address, unless you have expressly consented to further use of your data or if we reserve the right to use your data for broader purposes, permitted by law, about which we inform you in this statement.
Your rights
You have the right to obtain free information about your personal data stored with us and, where applicable, to request its correction, restriction of processing, data portability, or deletion.
As a data subject affected by the processing of personal data, you have the following rights: Under Article 15 of the GDPR, you have the right to access your personal data. Under Article 16 of the GDPR, you have the right to rectify inaccurate personal data without undue delay. You have the right to request that this data be completed.
Under Article 17 of the GDPR, you have the right to erasure of personal data, provided that the processing is not necessary for: – exercising the right to freedom of expression and information; – compliance with a legal obligation; – a reason of public interest; or – the establishment, exercise, or defense of legal claims. Under Article 18 of the GDPR, you have the right to restrict processing in cases where: – you contest the accuracy of the data – the processing of the data is unlawful but you oppose their erasure – we no longer need your data but they are still necessary for the establishment, exercise or defense of your legal rights. Under Article 21 of the GDPR, you have the right to object to the processing of data. Under Article 20 of the GDPR, you have the right to receive your data in a structured, commonly used and machine-readable format (right to data portability). Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. For any questions regarding the collection, processing or use of your personal data, for any request for information, correction, blocking or deletion of data as well as for any withdrawal of consents given or any opposition to a particular use of data, please contact the following person: Adrien Tirelli – dijon@lesclosvivants.fr
Right to object
To the extent that we process personal data as explained above to safeguard our legitimate interests that prevail in a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object on grounds arising from your particular situation.
After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing is for the assertion, exercise, or defense of legal claims.
This does not apply if the processing is carried out for direct marketing purposes. We will then no longer process your personal data for this purpose.